Solmio-kassa - Nets Finland Mastercard transaction failures – Incident details

All systems operational

Nets Finland Mastercard transaction failures

Resolved
Partial outage
Started 5 months agoLasted about 24 hours

Affected

Payment Backend

Operational from 8:37 AM to 8:33 AM

App

Operational from 8:37 AM to 8:33 AM

Acquirer Connections

Partial outage from 8:37 AM to 1:32 PM, Operational from 8:37 AM to 8:33 AM, Partial outage from 1:32 PM to 4:28 PM, Operational from 4:28 PM to 8:33 AM

Nets Finland

Partial outage from 8:37 AM to 4:28 PM, Operational from 4:28 PM to 8:33 AM

Worldline

Operational from 8:37 AM to 8:33 AM

Viva wallet

Operational from 8:37 AM to 8:33 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    Monitoring

    The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

  • Investigating
    Investigating

    Investigating

    We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

    More info -> https://npaystatus.nexigroup.com/