Payment Backend - Operational
App - Operational
Nets Finland - Operational
Nets Finland
Worldline - Operational
Worldline
Viva wallet - Operational
Viva wallet
Elavon - Operational
Elavon
Verifone SAIO Intercard - Operational
Verifone SAIO Intercard
Notice history
Sep 2025
No notices reported this month
Aug 2025
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoringPäivitystä viikonlopulta, maksut siiirretty pankkiin ja pitäisi mennä maksuun pian. Valued Customer, We sincerely apologize for the inconvenience caused by the delayed payouts. We understand how crucial timely settlements are for your operations. **What’s happening:** A technical issue led to a delay in transferring funds. Please rest assured we are working closely with our partner bank to finalize all transfers by the end of business today. Once released, funds will process according to the standard timing for bank transfers. **What you might notice:** Some cardholders may have seen a duplicate charge - Good news is that this issue has already been identified and corrected in our systems—duplicates have been refunded automatically. **Next steps:** * Bank transfers are being finalized today. * Any duplicate charges are refunded simultaneously as the bank transfer finalization today. * Expect your funds to arrive following the usual timeframe. We truly appreciate your patience and continue to strive for reliable service. Thank you for your understanding and continued partnership. If you or your customers notice anything unusual, we encourage you to let us know immediately - our team is standing by to help: [**support@tidypay.com**](mailto:support@tidypay.com).
- IdentifiedIdentified
Heti kun viimeistelyt ovat valmiit toimittajan ja pankin välillä, lähtevät käsittelemättömät tilitykset käsittelyyn.
Alla vielä päivitys toimijalta:We want to provide you with an update regarding the ongoing settlement delay. Our team is confident that we have identified the root cause of the issue and are currently in the final stages of confirmation with the bank.
As soon as this final verification is complete, we will immediately begin processing all outstanding settlement batches.
We sincerely apologize for the continued delay and truly appreciate your patience and understanding as we work to bring this to full resolution.
- InvestigatingInvestigating
Alla toimittajan viesti:
We want to acknowledge the disruption caused by yesterday evening’s processing delays and today's service outage. We understand how critical uninterrupted service is to your business operations, and we take full responsibility for the impact this has had on our joint merchants.Our teams have completed a thorough investigation and identified a single underlying root cause linking both incidents. We are actively implementing changes to ensure that even under the same conditions, the outcome will be different — and service will remain stable. These efforts are part of our broader commitment to building greater resilience and reliability into our systems.
As part of our recovery and remediation process, transaction batch processing will proceed with delays. This may affect settlement timeline for some merchants by up to one business day, depending on their settlement configuration with Elavon.
We sincerely apologise for the inconvenience and any operational challenges this may have caused. Please know that resolving this fully — and preventing a recurrence — is our top priority.
Thank you for your continued patience and partnership.
Jul 2025
No notices reported this month